Store Policies

Shipping

A flat fee of $5.95 is charged on all purchases shipped within the U.S.  Orders over $49.99 are shipped for free. For overseas shipping, please contact us.  

Returns & Refunds

Any unused item can be returned for a full refund or exchange at any time. The customer is responsible for shipping charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@creativehairtools.com and send your item to the address below.

To return your product, you should mail your product to:

Creative Products of NY, Inc.
35-18 37th Street
Long Island City, NY 11101 (USA).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.